The Customer Experience Maximiser

The Customer Experience Maximiser

Presenter: Angela & Andy Smith

‘I just love my <insert company name> tradie. You have to use them!’ is the sentence you want to come out of the mouths of your customers… but how do you successfully reach this?

Through delivering, consistently, on the 4 levels of ‘The Customer Experience Maximiser’. Not only will they love your service, but they will stay fiercely loyal and brag about you to their friends…

Who wouldn’t want that for their business!

When it comes to customer satisfaction, sadly a great deal of business owners don’t even deliver at the most basic level and wonder why their customers are a little ‘ho-hum’ about the service. The reality is, when you don’t know what is right or wrong, how do you get it right?

In this Power Hour, you will learn:

1. What are the 4 levels of ‘The Customer Experience Maximiser’ and how they apply to your trade business
2. Why you need to stay ‘above the line’ with your customer experience and what happens when you don’t
3. A rare Case Study on Club Med Bali and how this relates to your trade business

If you’ve ever wondered what’s the missing formula to brand loyalty and serious bragging rights, then this Power Hour is the one to watch… not to be missed…..

Click HERE to download your copy of the slide deck for the Power Hour

Click HERE to download your copy of the worksheet